Membership Policy, Privacy Policy, Terms & Conditions
Class & Membership Policy
Class Packs
- Valid for 6 months commencing from sale date. Any classes not used within this time frame will expire.
14 Days Unlimited Classes for $50 - Introductory Offer
- Valid for 14 consecutive days from your first booked class
- 1 Class per day
- Can only be purchased as a new client
- Appointment times are subject to Instructor Availability. Email info@pilatesstudiocomo.com for bookings and information.
- Private appointments have a 24-hour cancellation window. Cancellations less than 24-hours before your appointment will require full payment.
If a class is full (8/8 for Reformer or 6/6 for Barre) then you can place yourself on the waitlist. If another client cancels their booking, the first person on the waitlist is automatically added to the class up to an hour before the class starts. You will receive an email or text notification.
If you are on the waitlist you are committing to attending that class should a spot open up.
If there is a change and you will no longer be able to attend, please remove yourself from the waitlist. Managing waitlists can be done from your schedule like a normal booking.
If you are no longer able to attend, you must remove yourself from the waitlist, if you are added to class and late cancel, you will incur a late cancellation or no-show fee.
Please ensure you have enabled text and email notifications (check your spam).
- All of our membership options can be terminated at any time with 14 days notice; email info@pilatesstudiocomo.com to terminate your membership. Unfortunately we cannot accept text, Instagram or verbal requests and must receive these via email.
- We allow suspensions (freezes) of our Memberships for a minimum of 7 days at a time totalling 60 days per calendar year (beginning at start of membership). Suspensions will only be accepted via email: info@pilatesstudiocomo.com a minimum of 72-hours before the start of the suspension.
- Attendance is limited to one class per day. If you are on an Unlimited Membership and wish to attend more than one class per day, an additional charge of $10 (per class) will apply & be automatically added to your account.
- Bookings can be made 28 days in advance to allow for waitlisted classes and ensure you can access your desired class time. These will show in your account as ‘Unpaid’ until the week where your direct debit will cover those bookings.
- If you attend more than the specified number of classes for your membership option, an additional charge of $25 (per class) will be automatically charged to your account.
- All classes are to be used within the specified time for that payment option (weekly or monthly), any classes not used within this time frame will not roll into the next month/week.
- Memberships commence on the date of purchase or nominated start date at time of purchase. Each week/month you will be charged on the same day however suspensions to your membership may alter this.
- Memberships may be subject to changes, you will be notified in writing at least 28 days prior to any changes.
- Memberships are non-refundable and non-transferrable.
- If your Auto-pay declines without prior notice at info@pilatesstudiocomo.com , a dishonour fee of $10 from our payment provider will be automatically applied.
- Should you wish to change your membership option you can email info@pilatesstudiocomo.com .
We believe Pilates should be accessible to everyone, if financial difficulties require individual consideration, please put your request in writing to info@pilatesstudiocomo.com
- Please arrive 5 minutes before your scheduled class time. For your own safety (we highly value our warm-ups) and to ensure minimal disruption to other clients, if you are more than 5 minutes late you may not be permitted entry.
- All attendees must bring socks to class, preferably with grip. If we do not have spare grip socks currently available, you will be required to purchase a pair of socks for health and hygiene.
- Please ensure your phone is off or on aeroplane mode.
- We require clients to disinfect their equipment after class, cloths and spray are provided.
- Clients under 18 years of age must have a waiver signed by their guardian prior to attendance.
- If you have any injuries or conditions your Instructor needs to be aware of, we require you to notify them at the start of class.
- Instructors reserve the right to restrict or prohibit clients from particular class types for safety reasons.
- We encourage clients to continue to exercise whilst pregnant (if you were active prior to your pregnancy). You will need clearance from your General Practitioner, Physiotherapist or Obstetrician
- Please notify your instructor of your pregnancy after 12 weeks, once you are 15 weeks pregnant we require an email notification so that we can provide the best possible care and ensure instructors are prepared with props to assist you.
- Our Instructors will adapt your session where appropriate however it remains the individual’s responsibility to work within their limits around positioning and suitability of repertoire.
- We do not recommend starting a new exercise regime if you were not exercising prior to your pregnancy
Our membership packages, class packages, casual classes and event tickets are non-refundable and non-transferable. If a customer is unsatisfied with the services provided by Pilates Studio Como or believes that they may be entitled to a refund, then Pilates Studio Como requires the customer to contact us directly via info@pilatesstudiocomo.com .com outlining why you believe you are entitled to a refund so we are able to adequately respond to your request. Please note that a refund made under these circumstances will incur a 10% charge on the amount refunded to cover admin and provider fees.
- Due to our small class numbers, please be conscious of other attendees and waitlists by cancelling as soon as possible, allowing other clients to attend. Our cancellation policy exists to provide fair access to all clients.
- Our cancellation period is 4 hours.
- All cancellations must be completed through the Mindbody app or our website.
- Late cancellations (< 4 hours) will use one of your sessions automatically from your membership or packs. If you are on an Unlimited Membership, a late cancellation will incur a $10 late cancellation fee.
- Non-attendance (no-shows) refers to a client not attending a class which has been booked. Non-attendance without any cancellation will incur a $15 No-Show fee.
- If there are less than 3 bookings for a class, the class may be cancelled. You will be notified 2 hours prior to the scheduled class start time. We will refund your class or reschedule you into another time of your selection.
- Your instructor may be changed at any time without notice (though we will always endeavour to notify you).
Privacy Policy | Terms & Conditions
Kneb Pty Ltd understands that your privacy is important to you. We are committed to protecting the privacy of your personally identifiable information as you use this website. This Privacy Policy tells you how we protect and use information that we gather from you. By using this website, you consent to the terms described in the most recent version of this Privacy Policy. You should also read our Terms of Use to understand the general rules about your use of this website, and any additional terms that may apply when you access particular services or materials on certain areas of this website. “We,” “our” means Kneb Pty Ltd and its affiliates. “You,” “your,” visitor,” or “user” means the individual accessing this site.
PERSONAL AND NON-PERSONAL INFORMATION
Our Privacy Policy identifies how we treat your personal and non-personal information.
WHAT IS NON-PERSONAL INFORMATION AND HOW IS IT COLLECTED AND USED?
Non-personal information is information that cannot identify you. If you visit this web site to read information, such as information about one of our services, we may collect certain non-personal information about you from your computer’s web browser. Because non-personal information cannot identify you or be tied to you in any way, there are no restrictions on the ways that we can use or share non-personal information. What is personal information and how is it collected? Personal information is information that identifies you as an individual, such as your name, mailing address, e-mail address, telephone number, and fax number. We may collect personal information from you in a variety of ways:
- When you send us an application or other form
- When you conduct a transaction with us, our affiliates, or others
- When we collect information about in you in support of a transaction, such as credit card information
- In some places on this web site you have the opportunity to send us personal information about yourself, to elect to receive particular information, to purchase access to one of our products or services, or to participate in an activity.
ARE COOKIES OR OTHER TECHNOLOGIES USED TO COLLECT PERSONAL INFORMATION?
Yes, we may use cookies and related technologies, such as web beacons, to collect information on our web site. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you register with us, a cookie helps Kneb Pty Ltd to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Kneb Pty Ltd website, the information you previously provided can be retrieved, so you can easily use the features that you customized. A web beacon is a small graphic image that allows the party that set the web beacon to monitor and collect certain information about the viewer of the web page, web-based document or e-mail message, such as the type of browser requesting the web beacon, the IP address of the computer that the web beacon is sent to and the time the web beacon was viewed. Web beacons can be very small and invisible to the user, but, in general, any electronic image viewed as part of a web page or e-mail, including HTML based content, can act as a web beacon. We may use web beacons to count visitors to the web pages on the web site or to monitor how our users navigate the web site, and we may include web beacons in e-mail messages in order to count how many messages sent were actually opened, acted upon or forwarded.
Third-party vendors also may use cookies on our web site. For instance, we may contract with third parties who will use cookies on our web site to track and analyze anonymous usage and volume statistical information from our visitors and members. Such information is shared externally only on an anonymous, aggregated basis. These third parties use persistent cookies to help us to improve the visitor experience, to manage our site content, and to track visitor behaviour. We may also contract with a third party to send e-mail to our registered users.
To help measure and improve the effectiveness of our e-mail communications, the third party sets cookies. All data collected by this third party on behalf of Kneb Pty Ltd is used solely by or on behalf of Kneb Pty Ltd and is shared externally only on an anonymous, aggregated basis. From time to time we may allow third parties to post advertisements on our web site, and those third-party advertisements may include a cookie or web beacon served by the third party. This Privacy Policy does not cover the use of information collected from you by third-party ad servers. We do not control cookies in such third party ads, and you should check the privacy policies of those advertisers and/or ad services to learn about their use of cookies and other technology before linking to an ad. We will not share your personal information with these companies, but these companies may use information about your visits to this and other web sites in order to provide advertisements on this site and other sites about goods and services that may be of interest to you, and they may share your personal information that you provide to them with others.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Kneb Pty Ltd websites you visit.
HOW DOES KNEB PTY LTD USE PERSONAL INFORMATION?
Kneb Pty Ltd may keep and use personal information we collect from or about you to provide you with access to this web site or other products or services, to respond to your requests, to bill you for products/services you purchased, and to provide ongoing service and support, to contact you with information that might be of interest to you, including information about products and services of ours and of others, or ask for your opinion about our products or the products of others, for record-keeping and analytical purposes and to research, develop and improve programs, products, services and content.
Personal information collected online may be combined with information you provide to us through other sources. We may also remove your personal identifiers (your name, email address, social security number, etc). In this case, you would no longer be identified as a single unique individual. Once we have de-identified information, it is non-personal information and we may treat it like other non-personal information. Finally, we may use your personal information to protect our rights or property, or to protect someone’s health, safety or welfare, and to comply with a law or regulation, court order or other legal processes.
DOES KNEB PTY LTD SHARE PERSONAL INFORMATION WITH OTHERS?
We will not share your personal information collected from this web site with an unrelated third party without your permission, except as otherwise provided in this Privacy Policy. In the ordinary course of business, we may share some personal information with companies that we hire to perform services or functions on our behalf. In all cases in which we share your personal information with a third party for the purpose of providing a service to us, we will not authorize them to keep, disclose or use your information with others except for the purpose of providing the services we asked them to provide.
We will not sell, exchange or publish your personal information, except in conjunction with a corporate sale, merger, dissolution, or acquisition. For some sorts of transactions, in addition to our direct collection of information, our third-party service vendors (such as credit card companies, clearinghouses and banks) who may provide such services as credit, insurance, and escrow services may collect personal information directly from you to assist you with your transaction. We do not control how these third parties use such information, but we do ask them to disclose how they use your personal information before they collect it.
If you submit a review for a third party (person or business) using our Facebook Fan Review Application, during the submission process we ask your permission to gather your basic information (such as name and email address) which we then share with the third party for whom you are submitting the review. We may be legally compelled to release your personal information in response to a court order, subpoena, search warrant, law or regulation.
We may cooperate with law enforcement authorities in investigating and prosecuting web site visitors who violate our rules or engage in behaviour, which is harmful to other visitors (or illegal). We may disclose your personal information to third parties if we feel that the disclosure is necessary to protect our rights or property, protect someone’s health, safety or welfare, or to comply with a law or regulation, court order or other legal processes. As discussed in the section on cookies and other technologies, from time to time we may allow a third party to serve advertisements on this web site.
If you share information with the advertiser, including by clicking on their ads, this Privacy Policy does not control the advertisers use of your personal information, and you should check the privacy policies of those advertisers and/or ad services to learn about their use of cookies and other technology before linking to an ad.
HOW IS PERSONAL INFORMATION USED FOR COMMUNICATIONS?
We may contact you periodically by e-mail, mail or telephone to provide information regarding programs, products, services and content that may be of interest to you. In addition, some of the features on this web site allow you to communicate with us using an online form. If your communication requests a response from us, we may send you a response via e-mail. The e-mail response or confirmation may include your personal information. We cannot guarantee that our e-mails to you will be secure from unauthorized interception.
HOW IS PERSONAL INFORMATION SECURED?
We have implemented generally accepted standards of technology and operational security in order to protect personally-identifiable information from loss, misuse, alteration, or destruction. Only authorized personnel and third party vendors have access to your personal information, and these employees and vendors are required to treat this information as confidential. Despite these precautions, we cannot guarantee that unauthorized persons will not obtain access to your personal information.
LINKS
This site contains links to other sites that provide information that we consider to be interesting. Kneb Pty Ltd is not responsible for the privacy practices or the content of such web sites.
PUBLIC DISCUSSIONS
This site may provide public discussions on various business valuation topics. Please note that any information you post in these discussions will become public, so please do not post sensitive information in the public discussions. Whenever you publicly disclose information online, that information could be collected and used by others. We are not responsible for any action or policies of any third parties who collect information that users disclose in any such forums on the web site. Kneb Pty Ltd does not agree or disagree with anything posted on the discussion board. Also, remember that you must comply with our other published policies regarding postings on our public forums.
HOW CAN A USER ACCESS, CHANGE, AND/OR DELETE PERSONAL INFORMATION?
You may access, correct, update, and/or delete any personally-identifiable information that you submit to the web site. You may also unsubscribe from mailing lists or any registrations on the web site. To do so, please either follow instructions on the page of the web site on which you have provided such information or subscribed or registered or contact us at info@pilatesstudiocomo.com.
CHILDREN’S PRIVACY
Kneb Pty Ltd will not intentionally collect any personal information (such as a child’s name or email address) from children under the age of 13. If you think that we have collected personal information from a child under the age of 13, please contact us.
CHANGES
Kneb Pty Ltd reserves the right to modify this statement at any time. Any changes to this Privacy Policy will be listed in this section, and if such changes are material, a notice will be included on the homepage of the web site for a period of time. If you have any questions about privacy at any websites operated by Kneb Pty Ltd or about our web site practices, please contact us at: info@pilatesstudiocomo.com.
